Sleep Innovations

Frequently asked questions

Everything readers ask about the Sleep Innovations range — and about how this catalogue works.

Choosing the right product

What is the difference between the Marley, Shiloh and Arlo mattresses?

Marley is the medium-firm one, in 10" and 12" builds with cooling gel foam — the balanced choice for back and combination sleepers. Shiloh comes in 12" and 14" versions with a softer medium feel and deeper pressure relief, which side sleepers tend to prefer. Arlo is the firm one: support foam under a cool-touch cover, aimed at stomach and heavier back sleepers.

Should I buy a new mattress or just a topper?

If the mattress is structurally fine but feels too firm, too warm or slightly worn, a 2–4 inch topper is the cheaper fix. If it sags, creaks or is past 8–10 years old, a topper only masks the problem — go for a mattress.

Which topper thickness do I need?

2 inches adds gentle contouring, 3 inches noticeably changes the feel of a firm bed, and the 4-inch dual-layer models add a full pillow-top experience. Heavier sleepers generally get more benefit from 3–4 inches.

Which pillow suits side sleepers?

The Contour pillow is shaped specifically for side and back sleeping. If you sleep hot as well, the Forever Cool and Cooling Gel Ventilated pillows keep the same medium support with a cover built to shed heat.

Do memory foam products have an initial smell?

Compressed foam can have a mild scent when first unpacked. It is harmless and typically airs out within 24–72 hours in a ventilated room. All products here are made with certified foams.

Prices, buying and this site

Are the prices on this site current?

Prices, sizes and ratings are refreshed regularly from the official product pages. The binding figure is always the one shown at checkout — treat the numbers here as reliable orientation.

Why does one product show several prices?

Each card covers one model, and every size of that model sits inside it. Sizes are priced separately, so the card shows the lowest one; pick a size and the price and availability switch to that exact size.

Is this an official Sleep Innovations site?

Yes — this site is run by an official online representative of the Sleep Innovations brand, and it lists the current range in full rather than a hand-picked selection.

Are the products genuine?

Yes. Every button leads to an authorised Sleep Innovations product page — no grey-market or counterfeit stock. Keep your order confirmation: it doubles as warranty proof of purchase.